Job Hunter

Northern Cape

diamond pavilion, kimberley



19 Hits


Overview Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager. Purpose and Objectives Job Purpose:

    To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

End Date: 2017-12-10

Job Objectives:

    To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
    To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
    To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
    To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
    To timeously and efficiently resolve all customer queries in line with the Company's policies.
    To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
    To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
    To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
    To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
    To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Requirements Qualifications and Experience:

    Essential: Grade 12
    Desirable: Maths 50% and English 50% at grade 12 level
    Essential: Relevant Retail/Business Management qualification (External applicants)
    1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
    Numeracy and stock management experience

Skills, Abilities and Job Related Knowledge:

    Understanding and application of financial management principles
    Retail/FMCG background and understanding of merchandising and promotions principles
    Knowledge of stock, cost, risk and compliance management procedures
    Knowledge of customer service excellence
    Knowledge of labour legislation and IR practices
    Knowledge of competency based interviewing
    Results and target driven
    Sound managerial skills
    Planning and organising skills
    Problem-solving skills
    Strong customer orientation
    Good communication skills
    Computer literacy
    Numeracy skills


    Leading and Supervising
    Delivering Results and Meeting Customer Expectations
    Relating and Networking
    Following instructions and procedures
    Working with people
    Planning and organising
    Coping with Pressures and Setbacks

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