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Job Title Receptionist
Job #172064
Job Family Administration
Location Pretoria, South Africa
Language Requirement English [Essential]
Closing Date 27-Nov-2017

Background / General description:
The World Bank, the leading multi-lateral institution in global economic development, is currently recruiting a Receptionist for an initial period of 2 years to provide professional reception and administrative support services to the organization. S/he will be required to work on multiple concurrent tasks with constant interruption without losing concentration or attention to detail. S/he must be able to deal with emergency situations in a calm, efficient and prompt manner; showing an excellent sense of initiative and discretion.  The Receptionist will be recruited locally and based in the World Bank office in Pretoria, South Africa.

Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 3 year term appointment.

Duties and Accountabilities:
• Using a multi-line telephone, answering a high volume of telephone calls with courtesy, speed and accurately routing the calls.
• Receiving, communicating and screening visitors then directing them to their proper destination in a courteous and professional manner.
• Providing general information regarding the Bank and responding to routine inquiries or complaints from clients and members of the public in line with Bank’s policies and management direction.
• Referring non-routine, sensitive and/or complex requests for information and other inquiries or complaints to appropriate staff.
• Relaying messages accurately orally, manually and by electronic mail.
• Making calls on behalf of staff and when needed
• Performing office administrative support functions, examples of which include;
- receiving, sorting and ensuring distribution of incoming mail
- manage office stationery (stock, receipt and dispatch)
- ensure that printer and copier cartridges and toners are maintained always
- in liaison with Facilities Assistant, handle incoming and outgoing mail/pouch (maintain, disseminate, and distribute written materials or documents to relevant stakeholders)
• Serve as back-up to the Administrative Assistant and perform other functions as and when requested

Selection Criteria:
• Excellent command of written and spoken English.
• Excellent interpersonal and communication skills, and ability to interact tactfully with people at all levels.
• Demonstrable team spirit and strong desire to actively contribute to a Bank’s objectives.
• Excellent word and data processing skills (Word, Excel, Lotus Notes, etc.)
• Ability to pass relevant Bank Group tests at time of recruitment (English language).
• Minimum of two years’ cognate experience.
• Diploma in Secretarial or an equivalent plus typing and basic bookkeeping knowledge.


In addition to the above selection criteria, the following competencies are expected of the successful candidate:

• Deliver Results for Clients.  Responds to client requests in a timely manner.  Demonstrates positive attitude and responsiveness to client requests and understand the role of the department and of the larger organization.  Ability to execute tasks and complete requests in a consistent and timely manner
• Collaborate Within Teams and Across Boundaries.  Works cooperatively and displays an open, helpful attitude toward others and approaches conflicts as common problems to be solved.  Values the importance of others’ views and is aware of impact of work on larger World Bank Group.
• Shows positive, constructive attitude. Shows interest in and helps to solve routine problems.  Considers own behavior in context of World Bank Group’s values and mission and adapts to changing circumstances
• Seeks opportunities to grow and further develop own capabilities.  Shows interest in knowledge, learning, and enhancing own skills.  Interacts positively with others for the exchange of information and ideas and receives and incorporates feedback from others.
• Makes decisions appropriate to scope of job.  Seeks assistance and guidance from others where appropriate and uses own judgment to make timely and sound decisions

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