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midrand, johannesburg



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Vodacom is a Leading African Mobile communication company providing wider range of communication services including mobile voice, messaging, data and converged services to over 6 million customers.  From our roots in South Africa, we have grown our mobile network business to include operations in Tanzania, DRC, Mozambique and Lesotho. The mobile networks cover a total population of approximately 200 million people.  Through Vodacom Business Africa (VBA) we also offer business managed services to enterprises in over 40 countries across the continent.  Vodafone is the majority shareholder of Vodacom and has a 65% share.

We’re at our best when we lead and over the past 20 years, as the Company that pioneered mobile in South Africa, Vodacom has achieved a remarkable list of firsts.  We’re immensely proud to be a leader in our field and are 100% committed to continue trailblazing.

We employ individuals who are as passionate about customers as we are. We are truly Customer Obsessed which means that we are passionate about exceeding customer expectations; work relentlessly to really understand the customer; look at decisions through the customer’s eyes and take personal accountability for the customer experience.

We have the below vacancy available in our Organisation:

The G Band Manager Vodacom Shop role is based within Consumer Business Unit

The role of the Manager Vodacom Shop is to The Vodacom Shop Manager is a hands-on leadership role that defines, implements and manages the Vodacom World, Vodacom Shop retail operating model.

   Direct and deliver on all activities related to creating an unmatched experience for customers in our Flagship Store whilst optimising commercial benefits to Vodacom.
   Direct all activities in the Vodacom Shop (VW) related to people leadership, sales and service; marketing, promotions and overall merchandising of the store; and administrative functions: reporting, performance measurement, banking, stock, scheduling and general store HS&E, housekeeping and maintenance.
   Build and inspire your team to meet and exceed targets; provide an unmatched customer experience, where customers are empowered to learn, shop and feel supported within the store resulting in the creation of promoters!
   Ensuring compliance with all Legislative and Vodacom Policies and Procedures including but not limited to Retail Model Compliance.
   Digital at the core, Innovation and Change – Proactive participation, efficient operationalisation and effective delivery of all pilot outcomes for rollout to channel - As Vodacom’s Flagship retail experience ensure best in class digital capabilities and retail innovation leading test and learn opportunities through effective pilot execution, participation and feedback to determine viability of extending new opportunities to Vodacom’s retail footprint.
   As Vodacom’s Flagship retail store, ensure best in class in retail to provide learning opportunities to other retail stakeholders (other BPs / FSC / Regions etc) which results through the demonstration of ways of working in retail and leading the Vodacom retail culture efforts in an overall better understanding and delivery of Vodacom’s retail sales and services.

Be a true Ambassador of the Vodacom brand

Your responsibilities will include:

Key accountabilities and decision ownership:

P&L / Commercials and Sales

   Achieve and exceed sales targets
   Ensure revenue and profit growth
   Focus on smart device penetration and data attachment
   Lead the team towards selling products that meet customer needs according to in-store  service offerings
   Run effective P&L (Sales and Cost of Sales) and commercial models to drive profitability of the store
   Analyse store performance against goals and develop action plans to achieve desired results

Retail customer experience

   Deliver a ‘convincing and inspiring’ in-store customer experience
   Monitor and manage NPS in general and tNPS specifically as the basis for measuring customer experiences and Vodacom brand differentiation from competitors.
   Deliver clear detractor plans and action customer feedback accordingly to ensure active promoter growth.
   Manage all escalated queries and provide timeous feedback and resolution to customers
   Support the Retail Model design and delivery process and in Flagship capacity own this model and represent the rest of channel in terms of absolute best practice. Ensure that the Retail Model is maintained and continuously developed to ensure that the customer journey evolves alongside customer needs.
   Store flows – manage the experience through tools provided to offer an unmatched experience (achieved in Sales through Service drivers) such as TechZone; Live Devices; Express Retail; Queuing System and roles (Greeters/Smart Crew etc) to create the intended/desired consistent brand experience environment for customers.


   Overall risk mitigation of losses (banking and stock)

   Stock control: Forecasting, Ordering and Management of daily and weekly cyclical stock checks and official monthly stock takes
   Sales control: Generating and processing of sales – as per in-store service offerings
   Financial control: Cash ups; Banking and manage all discrepancies
   Statistical control: Accurate and timeous reporting as required
   Prepare regular progress reports, dashboard management performance against KPI’s in the specified time-frames
   Housekeeping: Provide a safe and clean store environment for employees and customers
   Resourcing: Manage and plan working schedules for the area. Participate in recruitment process.


Knowledge and Work processes


   Ensure that the store adheres to merchandising standards as defined (inventory control; store appearance; promotions; displays and pricing)

   Effectively communicate the needs of the store in terms of merchandising to the appropriate department.


Required to work retail hours: Mon-Sun– 45 hour a work week as scheduled.

Budget: Owned

Direct Reports: 35+

The ideal candidate for this role will have:

   A 3 year Degree or National Diploma in a Commercial Business Management or relevant equivalent certification/s – essential.
   Minimum of 5 years’ experience within Retail in the ICT /Commercial/Banking or Hospitality environment - essential
   Minimum of 3 years in a leadership/managerial / supervisory role within retail, face to face customer exposure – essential
   Exposure to Retail shop P&L / commercials will be highly beneficial


   Matric  or SAQA accredited equivalent – essential
   Minimum of 8 years’ experience within Retail in the ICT /Commercial/Banking or Hospitality environment - essential
   Minimum of 3 years in a leadership/managerial / supervisory role within retail, face to face customer exposure – essential

Exposure to Retail shop P&L / commercials will be highly beneficial

In addition to the details listed above, the ideal candidate will have an in depth knowledge and understanding

Core competencies and knowledge

   An in-depth knowledge of running a retail store (sales and service) in ICT, Banking, Commercial and Hospitality.

   Line management responsibility for operational staff including sales, admin and technical.
   Understanding of retail environment – capacity management and scheduling.
   Requirement to work irregular working hours as required.
   Health & Safety and Facilities knowledge.

The base location for this role is Midrand, Vodacom World  

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The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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