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My Client in JHB is urgently looking for a I.T. Support
Main Purpose of Job
To provide comprehensive IT support to all areas of the business.
Key Performance Areas (Core, essential responsibilities –outputs of the position)
1 Triage and manage life-cycle of all IT support tickets submitted to the IT support queue
2 Assist in providing end-user support for all end-user applications and services
3 Provide first line support on hardware, software, email, network and configuration issues to all Austell employees
4 Document and maintain best practices, standards and procedures as related to support activities
5 Hardware and software deployment and configuration
6 Plan and execute laptop and desktop hardware and operating system upgrades
7 Assist in the planning, deployment and operation of I.T. infrastructure related projects
8 Assist with the maintenance of all IT related equipment including but not limited to workstations, mobile devices, routers, hubs, printers, networking equipment, etc
9 Installation of LAN; Security Systems Infrastructure
10 Assist all local and remote clients (Team Viewer etc..)
11 Daily and weekly system checks to mitigate system failure issues
12 Ensuring UPS & Generator checked on a weekly basis
13 Ensure backup and scheduled runs are correct and successful
14 Day to Day housekeeping of IT Infrastructure
15 Ensure the server room is kept tidy.
16 Mobile Support—Samsung devices/Phones Tablets
17 RepWise support
18 Follow instructions
Minimum Requirements
Grade 12(Senior Certificate) or Technical Matric
Computer Engineering & Basic Networking qualification; A+ , N+
ITIL – advantageous
• 2-5 years’ experience in 1st Line Desktop Support.
• Basic Networking & Electronic experience.
• Good workmanship
• Advanced understanding of Microsoft Office and Outlook on Windows platform
• Excellent knowledge of Microsoft software family including, but not limited to Server and end use products
• Deadline driven
• Strong attention to detail
• Strong troubleshooting skills
• Excellent interpersonal skills with strong verbal and written communication skills - also be able to communicate in a professional manner at all times
• Excellent organisation skills
• Own Car / reliable transport
• Must be able to work overtime when requested to do so (e.g. system maintenance or installations)
• Own Car / reliable transport
• Drivers’ license is required
• Travel might be required to satellite offices
Salary: R10 000 (neg)
Email detailed CV with contactable ref's, payslip and recent photo to

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