MMI Holdings Limited (MMI) is a South African based financial services group listed on the South African stock exchange, the JSE. The group operates in the market through several client-facing brands including Metropolitan and Momentum, South Africa’s number one cell captive insurer Guardrisk and wellness & rewards programme Multiply. MMI operates on the African continent, United Kingdom, and India through a direct presence, strategic partnerships and joint ventures.
MMI’s purpose is to improve the lifetime Financial Wellness of people, their communities and their businesses. Financial Wellness is a continuous process of planning and management for individuals, households and businesses, with the aim of affording expenses and achieving goals over one’s lifetime. Our promise to our clients is to be their Financial Wellness partner over this life-long journey, using our expertise and solutions to help them develop and reach their goals. Visit us at www.mmiholdings.co.za.
To receive, check and upload scheme information and requirements accurately and according to relevant service level agreements.
RESPONSIBILITIES AND WORK OUTPUTS
Liaise with relevant stakeholders to acquire relevant information pertaining to scheme installations and/or benefit improvements required
Manage and assemble applicable data and adjustment of customised data to ensure accuracy of information loaded onto the system.
Ensure effective relationships and Service Level Agreement (SLA) execution to external stakeholders to build relationships that speak to the diversity and excellence values of MMI holdings
Establish and promote collaboration of various processes and departments to ensure efficient and effective client service to meet and exceed customer satisfaction.
Take accountability for escalation to the team and manage problem areas experienced in the execution of tasks to ensure quick resolution.
Ensure accurate, timeous and professional delivery of all processes in installations to provide excellence to all clients
Take joint accountability in collaboration with the team and management to execute the new business process displaying client focused behaviours.
Ensure optimum benefit structure assimilation and understanding to ensure business standards, product requirements and fund rules are adhered to.
Completion of accurate benefit improvements and the checking thereof to ensure that client needs are met and write-offs are eliminated.
Attention to detail
Planning and organising
Decision making and problem solving
EXPERIENCE AND QUALIFICATIONS
Matric (NQF Level 4)
1-2 Years relevant experience
Retirement fund administration experience
Excel knowledge (V- look up)
A Recognition of Prior Learning (RPL) process may be considered for this role in conjunction with minimum qualifications
The above-mentioned position is currently available in the Operations department at our Momentum Corporate based at our office in Centurion
Register and APPLY Online
Please submit your application via our Careers page on www.mmiholdings.co.za
To apply, please follow the official system application process and get in touch with the PeopleSoft Helpdesk (021 940 5169) if you need further assistance.
29 January 2019
firstname.lastname@example.org(The purpose for this email address is solely for queries regarding the advertised position and no emailed CV's will be accepted. Only online applications submitted via our Careers page will be considered.)
All positions will be filled in accordance with our Employment Equity plan.
We also encourage people with disabilities to apply.
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