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11-09-18 70 Hits

ICT Assistant - (1804174)

Grade: G6
Contractual Arrangement: Temporary appointment under Staff Rule 420.4
Contract duration: 12 Months
Job Posting: Sep 11, 2018, 8:54:04 AM
Closing Date: Oct 1, 2018, 11:59:00 PM
Primary Location: South Africa-Pretoria
Organization: AF_ZAF South Africa
IMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device's system settings.


Country Management Support Units (CSUs) have been established in the organisational structure to provide support for Managers and staff to fully assume their responsibilities in the GSM environment and to ensure compliance with organizational policies, procedures, rules and regulations on all administrative and financial matters and transactions in the context of an Enterprise Resource Planning (ERP) system.

1. End User Support:--> Assist staff on usage of WHO software, applications and tools;--> Assist in the deployment and implementation of WHO applications and other computer programs;--> Support meeting participants and address/troubleshoot any issues--> Prepare and install the equipment prior to the meeting in collaboration with the venue focal points2. IT infrastructure support:--> Assist in the deployment and support of LAN/WLAN/WAN and data communications systems as per AFRO ICT Standard (Windows Operating Systems, TCP/IP, Ethernet, VPN, PBX, application servers, IP telephony, DNS, DHCP, etc;--> Install, maintain and troubleshoot end user devices according to WHO ICT standards;--> Assist in maintaining the inventory of ICT equipment;--> Administer Servers and Printer services3. Reporting:--> Contribute to the monthly ICT activity report.--> Provide technical report concerning ICT related activities and update it;--> Report on activities undertaken4. Other--> Perform other duties as required.


Essential: Completion of secondary school education or equivalent technical AND MICROSOFT CERTIFICATE,CISCO certificate
Desirable: ITIL or MTA or CCNA certificates would be an asset

Essential: At least8 years of experience of user support in information and communications technology.
Desirable: Experience in the integrating Voice, Video and Data Communications as well as Mobile system; LAN support; desktop/laptop troubleshootingMS Windows operating system, MS Office supports, IP v4 addressing, Internet.

Work requires very good knowledge of LAN and TCP/IP networking, Microsoft Windows Operating Systems, Microsoft Active Directory, Microsoft Office. Good knowledge of desktop security tools including firewall, web filter, Virus and malware protection; Good knowledge of helpdesk procedures; Good knowledge of Database; Ability to analyze and troubleshoot problems; ability to write technical reports.
WHO Competencies

Respecting and promoting individual and cultural differences
Respecting and promoting individual and cultural differences
Creating an empowering and motivating environment
Use of Language Skills

Essential: Expert knowledge of English.
The above language requirements are interchangeable.

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at ZAR 294,127 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

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This vacancy notice may be used to fill other similar positions at the same grade level
Only candidates under serious consideration will be contacted.
A written test may be used as a form of screening.
In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
For information on WHO's operations please visit:
WHO is committed to workforce diversity.
WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.


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