With FNB, you can be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit. We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future. The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource. If you share our values of being: Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s EE Strategy.
Responsible for inbound telephonic communication. Ensures quality of service exceeds clients' expectations.
experience and qualifications
Degree or Diploma
1-2 years related experience.
There are no additional requirements associated with this vacancy.
Payment of invoices for the Department and update the Help Desk database information including all guaranteed items in the branches is reliable and updated.
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
Resolve all customer queries efficiently, and within agreed timelines.
Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
Provide service support efficiencies in order to ensure retention of clients
Responsible for supervising and managing of the Help Desk by ensuring correct capacity are available for effective operations. Service delivery must be world class.
Comply with governance in terms of legislative and audit requirements
Ensure accurate and reliable internal and external information and business financial reports are drafted and available for the business, including weekly reports and MIS on projects.
Manage own development to increase own competencies
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bank city, jhb
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