Job Title Flight Desk Agent
Business Unit ER24 Contact Centre 124 - Gauteng
Geographical Location Paulshof
Province / Region Gauteng
Recruiter Meriam Sebake
Number of Positions 3
Closing Date: 2019/03/01
Will offline applications be accepted? No
Online Closing Date 01-Mar-2019
Closing date - offline applications (if applicable)
Requirements Grade 12 qualification essential.
Level 3 first aid (BAA) will be an advantage.
At least 2 years working experience within an EMS contact centre environment.
Demonstrates sound knowledge and experience in the CAD system.
Demonstrates basic knowledge and the application of emergency care.
Sound knowledge and competence in global geographical locations and timezones essential and knowledge of global currencies will be an advantage.
Builds trusting relationships and collaborates with and supports colleagues in order to achieve shared goals.
Strives to identify and deliver on client's needs, keeping client informed and focusing on client experience.
Upholds high ethical, confidentiality and professional standards.
Ability work accurately by attending to all detail.
Demonstrates sound knowledge and competence of MS Office Suite.
Key Outputs To coordinate the timuous response of specialsied vehicles to mergency scenes and facilitates communication between ER24 internal and external clients.
Coordinates Helicopter Emergency Medical Services (HEMS) and Fixed Wing Dispatch and coordinates specialised escalated calls (VIP).
Provides basic flight desk adminsitraiton services and adheres to dispatch guidelines.
Ensures the comprehensive and accurate capturing of Patient Report Forms and timeuous case closure.
Coordinates global care division activities.
Other Information All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of ER24.
Candidates, who are interested in applying for this position, can apply directly at https://mediclinic-er24/erecruit.co
Please ensure that your profile is complete and up to date with the latest information, before applying.
For any online support, please contact the Mediclinic Career Centre at +27 21 861 1000.
Register and APPLY Online
All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.
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