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10-10-19 104 Hits

Requisition Details & Talent Acquisition Contact
Req 100366 - Bonisile Mvubu


Job Family
Information Technology
Career Stream
It Operations
Leadership Pipeline
Manage Self: Operational
Data Network Specialist

Job Purpose
The purpose of this job would be to co-ordinate multiple suppliers delivering services and being measured on agreed SLA’s. The main purpose is to make sure the suppliers deliver on all contractual requirements and measure these daily.

Job Responsibilities
Daily tracking of supplier service delivery as per contract

Knowing the contract in detail to ensure delivery is aligned

Ensure customer service is timely and accurate on a daily basis

Tracking monthly reporting – analysis and making decisions to improve on service delivery

Financial and SLA tracking – Monitoring delivery

Managing the services end to end and ensuring delivery

Achieve client satisfaction objectives in support of strengthened business IT collaboration.

Build sound professional relationships by understanding and consistently meeting client needs in support of improved delivery capabilities.

Deliver results in support of increased delivery capacity. Support increased delivery capacity.

Ensure proper financing of the function. Manage and control budget for cost centre. Provide a flexible, low cost IT operating platform.

Add value to the business by encouraging team to generate innovative ideas and by sharing knowledge. Improve team efficiency and effectiveness year on year.

Achieve business performance targets within required risk and compliance parameters.

Support improved delivery capacity and capabilities.

Ensure the effective and efficient implementation and operation of area in support of standardised delivery processes.

Meet all agreed risk and compliance targets. Manage performance of staff by implementing performance agreements and ensuring a clear vision.

Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees
Preferred Qualification
Cisco qualification – advantageous
Tertiary Diploma/Degree  - advantageous
Minimum Experience Level
7 years cisco network experience
2 years managing a team or External vendors building experience
Strong understanding of the networking fundamentals with an emphasis on layer 2-7 of the OSI Model (5-10 years)
Excellent communication interpersonal team building and presentation skills
Type of Exposure
Developed and Implemented Communications Strategy
Manage internal process
Managed Process Results
Managed Relationships
Managed self
Provided Administrative Support
Technical / Professional Knowledge
Administrative procedures and systems
Data analysis
Microsoft Office
Principles of project management
Relevant regulatory knowledge
Business writing skills
Multiple operating system
Basic computer concepts
Vendor Management Principles
financial principles
Computer Hardware & Software
IT and telecommunication concepts
Telecommunications industry knowledge
Operational frameworks (ITIL)
IT outsourcing

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