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Selby, Johannesburg



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BI/CX Analyst

Recruiter : Afrox

REF: MCMP/LH/BI/CX Analyst/Gauteng/310817


Position based in Selby. The role exists to help Afrox use its customer data to anticipate and develop more timely, targeted products, services and support to customers. The role is required to solve complex data problems that enable insights into customer behavior and operational performance. It must translate the large quantity and detailed data that’s available into insights for making business decisions.
Minimum Requirements...

Have obtained or in the process of obtaining a University degree in a Mathematics, Finance, Statistics, Computer Science or Engineering
Technical knowledge regarding data models, database design development, data mining and segmentation techniques.
Coursework or relevant work experience in technical programming (i.e. Java, JavaScript, SQL, C++, R, SAS, Python, Spark, Cloud data movement, or other programming language)
Knowledge of and experience with reporting packages, databases (Excel etc.), and programming (VBA).
Knowledge of statistics and experience using statistical packages for analysing large datasets (R or SAS preferred).
Knowledge of or experience with Google Analytics.
Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
Ability to communicate findings.
Ability to work in ambiguous and dynamic work environment with an ability to influence.
Strong quantitative, analytical, problem-solving and conceptual skills, flexibility, and exceptional teamwork
Job Specification...

Works with CX and S&M management to prioritize business and information needs to support revenue growth from existing customer base and develop new market development insights in support of top-line growth and process improvements
Roll-out and embed predictive analytic tools to provide predictive information, such as forecasts or classifications.
Identify, analyse, interpret and present trends or patterns in complex data sets
Using data mining techniques to identify opportunities for revenue growth and new markets and testing the effectiveness of our marketing channels including e-Commerce channels
Support e-Commerce team with insights and follow-actionable improvements to drive growth in e-Commerce platforms
Building the data foundation Afrox’s customer digital agenda by Develop and implement data collection systems and other strategies that optimise statistical efficiency and data quality for both customer facing and internal facing systems
Set-up and manage a Business Intelligence framework monitoring economic trends, competitor landscape
Optimizing resource/branch/account manager placement through advanced data exploration
Seamlessly integrating data from multiple sources and platforms to generate customer insight
Developing and using new data sources to enhance models
Researching web activities to drive enhancements to customer engagement sites
Develop and prepare meaningful presentations based on data analysis in support of insights

Advert Details Recruiter: Afrox Updated on: 2017-09-10 00:00:00
Start Date: 2017-09-07 End Date: 2017-09-18
AA/EE: Not Applicable
Contract Permanent
Location: Gauteng
Available: ASAP
Category: Office Support
Offer: Market Related

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