Price : Free Gauteng Job Hunter
10-10-19 118 Hits

About us, purpose, experience and qualifications
about us
WesBank, a division of FirstRand Bank Limited, is a leading Vehicle and Asset Finance bank and part of one of the largest financial services groups in Africa. WesBank has over 40 years experience in asset finance. We focus on providing secured instalment finance to retail, public sector and corporate markets, as well as related services such as insurance, fleet management and full maintenance rental. WesBank is the partner of choice for over 60 leading international brands in fields such as automotive original equipment manufacturers (OEMs), insurance providers and oil companies. We are a global company with successful operations throughout Africa as well as the UK.
purpose

Address: House of WesBank, , Fairland, Gauteng, South Africa in WB SRU, Field Agents Tracers

The Customer Liaison Team Leader is responsible for managing the operations and achievement of collections targets in the field. The incumbent requires supervisory and coordinating skills to ensure all Tracers, Drivers, Sheriffs and other external parties are coordinated and their performance tracked against agreements. The incumbent's responsibilities include ensuring that money is collected or assets repossessed within legal regulations and applicable codes of conduct. The ultimate goal is to ensure agents rehabilitate clients and maintain clients for the company, whilst assertively collecting assets if the clients are evidently absconding.
experience and qualifications
Minimum Qualification - Grade 12 / National Certificate in Commerce
Preferred Qualification - Diploma / Advanced Certificate in Commerce or Criminology
Experience - Three to five years experience in debt collections, two years in a supervisory capacity will be preferred

Additional information and responsibilities
additional requirements
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check. The successful candidate will look after a team of external tracers and their performance. Must be able to manage a team Assertiveness Decision making Negotiation skills SLA Management – Ensuring suppliers are held to their signed SLA’s, timelines etc. Candidate must have completed the Team Leaders Program or similar leadership program.
responsibilities
Ensures customer service solutions are aligned to the operational business plan
Promotes diversity within the team
Manages and controls costs in area of responsibility
Manages Service Level Agreements and contracts with internal and external stakeholders according to the procurement policy
Coordinates the relevant collections or recoveries process to achieve targets within legislated and agreed deadlines
Ensures team processes comply with applicable regulatory and legislative requirements whilst supporting business objectives
Manages and reports on cost usage that reflects delivery of planned work within agreed parameters
Ensures customer excellence through interaction with internal and external customers throughout all business activities
Ensures continuous process improvement to enable effective operational processes
Manages people performance in the area of responsibility
Participates in planned activities that are appropriate for own and staff development
Monitors and reports on relevant processes, ensuring a strong feedback loop that enables effective tactical and operational decision-making
Contributes to cost efficiencies

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fairland, gauteng

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Customer Liaison Team Leader - Tracing - IRC177720 Fairland Map

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