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20-02-19 85 Hits

Job Title Call Center Team Leader
Business Unit / Division Tsebo Facilities Solutions
Job Type Classification Permanent
Location - Town / City Johannesburg
Location - Province Gauteng
Location - Country South Africa
Location - Site Sandton Inland
CLOSING DATE: 2019/02/22
Job Description As the leading integrated facilities solutions provider in Africa and the Middle East, operating in over 28 countries, with over 40 000 employees, the Tsebo Solutions Group enables businesses to optimise their efficiency and productivity, and become more successful. We take responsibility of our customers’ non-core activities outside of their expertise, empowering them to focus on their core business. Our local expertise, global standards and innovative cross-divisional solutions, such as catering, cleaning, facility management and security, give us the edge to optimise our customers non-core operations, allowing them to enjoy reduced cost, risk and complexity.
Duties & Responsibilities Understands the SLA and helpdesk output specification and manage helpdesk accordingly
Assist with managing inbound lines and achieve SLA: Drive the achievement of targets within the SLA times
Assist with doing interviews
Assist with facilitating training for all new staff together with Supervisor
Manage staff leave
Assist with HR duties concerning department when required
Schedule working hours and leave
Assist with HR duties concerning department when required
Schedule working hours and leave
Prepare time sheets and calculate hours worked and overtime remuneration when required
Prepare staff rosters in order to maximize efficiency and minimize overtime
Skills and Competencies Excellent interpersonal skills
Excellent telephone etiquette
Ability to display integrity and resilience
Excellent communication and interpersonal skills
Attention to detail and strong organisational skills
Must be competent and professional
Ability to plan, organize and control own work effort
Ability to manage more than one situation at a time
Qualifications Matric
Contact center/Customer Service certificate
Minimum 6 months plus call center experience

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Policy
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.

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