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Deliver a consistent and professional level of service at all times
Achieve set targets and call quality objectives
strong negotiation skills
Decide on the correct action when negotiating payments
Advise and influence account holders on the payment options for debt rehabilitation
handle each call promptly and in the correct manner, updating records accordingly.
Input client related data accurately and efficiently
Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified
Manage clients who are resistant, high rated by remaining polite, tactful, honest and firm.... display assertiveness
Follow strict Company policies and procedures at all times, ensuring that legislative requirements are met.
Have the ability to relate, respect and communicate with people from diverse backgrounds.
Be persuasive, persistent and self-motivated
Show empathy, assertiveness, tact and resilience
Ability to work individually and within a team environment

1 year collections experience

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