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07-12-17 34 Hits

Client Support Technician (ISP) Stellenbosch

The client support technician’s responsibility is to be the first point of contact for Adept’s clients and the rest of the company. This position requires the technician to field calls and respond to tickets logged via the helpdesk systems. This is to be done either via troubleshooting the issue and then resolving or escalating to the relevant departments.

Qualifications:

    CompTIA N+, A+, L+ or equivalent
    MCSA or equivalent

Advantageous

    CompTIA Security+ or equivalent
    CompTIA Server+ or equivalent
    MS SQL Database Fundamentals Exam 364 or equivalent
    CCNA will be extremely advantageous

Skills:

    Strong knowledge on Internet fundamentals
    Strong hardware, software and network troubleshooting skills
    Experience within a helpdesk environment
    Experience working within Windows, OS X and Linux desktop and server environments

Advantageous

    Experience with routers and firewalls

Personal competencies:

    Exceptional communication skills
    Problem-solver
    Self-starter
    Attention to detail
    Team player and able to work in a group environments
    Passion for technology
    A strong need for personal growth

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