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Western Cape

parow, western cape



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Telemarketing Night Team Leader: Publishing
    Job ID: 451
    Position Type: Full-Time
    Job Function: Call Centre
    Workplace Type: Contact Centre

    Division: TFG Financial Services
    Province: Western Cape
    Location: Cape Town North
    Suburb: Parow (Parow)

Position Description:
A challenging position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of Insurance sales agents in a fast paced and dynamic working environment.

Your responsibilities would include:

• Achievement of the team’s targets/KPI’s in line with the Brand(s) product requirements.
• Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks.
• Managing relationships with internal & external stakeholders to achieve the desired outcome.
• Consistent focus & improvement of client service delivery.
• Ensuring that reports are analysed & compiled accurately to provide feedback on individual and overall team performance.

The ideal candidate will need:

• Matric qualification
• Management related qualification [advantageous]
• Part or full qualification that is recognized by the Financial Services Board
• RE5 Financial Services Board Qualification [advantageous]
• 2 years management experience
• Be willing to commit to continuous learning
• Relevant sales experience
• To be computer literate [MS Office & Intermediate Excel]
• Sound understanding & application of people management procedures [e.g. IR, coaching]
• Ability to work independently as well as within a team dynamic
• To be highly driven & motivated
• Excellent communication skills [verbal, written & interpersonal]
• Strong analytical & numerical ability
• High attention to detail & ability to effectively problem solve
• To influence & persuade the relevant stakeholders
• To meet deadlines/targets in a pressurised environment

Working hours: 17h00 – 21h00 (Mon – Fri) & 09h00 – 13h00 (Saturdays)

Preference will be given, but not limited to, candidates from designated groups (Including people with disabilities) in terms of the Employment Equity Act.

Please ensure that your Line and HR Managers are aware of and support your application.

Register and APPLY Online

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