Reference Number CC-805
To provide Full End User Administrative Support to customer and all on-site support teams
Technical qualification (e.g. MCSE, CNE, CNA)
Demonstrable LAN Admin experience in similar environment
Good communication skills
Ability to work under pressure / in a pressurised environment
Ability to address and resolve problems, when they arise
Time management and organisation skills - prioritising own workload
Customer care skills - ability to listen to and understand the customer’s needs
Able to work on own initiative
Good technical knowledge of main IT platforms, methods and applications
Good understanding of operating systems (e.g. Windows Vista, Windows 7)
Good understanding of LAN OS (e.g. Active Directory, Unix, & Windows 7)
Good understanding of LAN Architecture & Cabling Topologies - to manufacturer accredited level
Good understanding of network protocols & WAN architecture - to manufacturer accredited level
Good knowledge of PC hardware & software configuration
Good Windows application knowledge
Understanding of Call Management systems
Carry out Server and Workstation based admin, which will typically include work with Shares, Permissions, DHCP, Account Profiles, Restores, Requests
Remotely distribute applications - eg. via SCCM, SMS.
Alert the Service Desk of any Server / Network failures or potential failures
Monitor server and network capacities, ensuring critical thresholds are not exceeded
Advise the SDM / Ops Manager / customer on the impact of adding applications / systems to the existing infrastructure
People Management 15%
Communicate all progress of requests to customers.
Escalate any issues or problems to the Customer Service Desk and Computacenter Line Manager, as appropriate.
Provide statistical reports the SDM / Ops Manager on daily/weekly/monthly basis or ad-hoc basis if appropriate
Escalate potential service issues, where appropriate.
Provide cover for other service analysts in their absence.
Administer and track all new requests/server requests/installs on the Call management system, owning the request from receipt to completion.
Continually monitor the outstanding workload on the call management system to ensure a request is being progressed effectively and towards completion.
Provide documentation for addition to the site procedures file on all Network Administration tasks
Ensure that out-standing requests are kept within acceptable levels.
Accurately complete Computacenter forms (holidays, training, sickness etc)
Attend Team and Sector meetings
Work Level Junior
Salary Market Related
Location Western Cape - Northern Suburbs (Cape)
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northern suburbs, cape town
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