Arch is a premier retail management software package, developed, implemented, maintained and supported by Spinnaker Software in Sub-Saharan Africa. Arch is a cutting-edge product that continuously boasts first-to-market product developments.
Young professionals who want a good start, and to continue growing their IT careers, will find this an exciting company and an excellent opportunity. If you want to be part of a dynamic, innovative and growing organisation, then Spinnaker Software is the place for you.
This position entails providing telephonic and on-line technical support to our client base on our POS software, Arch, using SQL as the back-end.
A function of this role is to determine whether a query is a user error or a system error. System errors are referred to Technical Consultant department.
BSc (IT) or IT diploma (A+; N+) or MCSE
Microsoft SQL knowledge / experience
5 – 5 years’ work experience in a similar environment advantageous
Retail background advantageous
Good communication skills in English
Good communication in Afrikaans, advantageous but not essential
A problem solver / logical thinker
Ability to work under pressure
Reliable and dedicated
Ambitious person who is willing to put in the extra effort to advance within the company
As the nature of our business is not 8-5, please note that shift-work applies.
Weekday shift are:
07h00 – 16h00
08h00 – 17h00
09h00 – 18h00
10h00 – 19h00
11h00 – 20h00
16h00 – midnight / late (upgrade shift).
Weekend shifts are:
07h00 – 16h00
Further Shift and Overtime Information:
Staff work on average 2 Saturday and 1 Sunday shifts a month. In the week following a Saturday shift you will get 1 day during the week off.
Sundays are paid at 1.5 times overtime as Sundays are part of our normal support hours.
Public holidays are paid at 2 times overtime.
Upgrade shifts are not eligible for overtime.
A flat rate per upgrade is paid according to store size.
There is a stand-by shift, from 20h00 – 07h00, which is covered by 1 person for 1 week at a time.
A stand-by allowance is paid.
Ability to take ownership
Attention to detail
Professional communication Skills in English
Above average communication skills in Afrikaans (Preferred)
Willingness to learn
A Word formatted CV
A copy of a recent salary slip
Copy of ID
Copy of qualifications / certifications
Tel: +27 21 556 2724
Send CV: firstname.lastname@example.org
Should you not hear from us within 14 working days, please consider your application unsuccessful.
We wish you well in your career search going forward.
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