Price : Free Western Cape Job Hunter
03-04-18 35 Hits

Reporting to the Manager: Customer Care, your Key Performance Areas include: Handling telephone correspondence Receiving incoming viewer calls. Ad-hoc monitoring of transmission of OVHD channels in order to pro-actively identify and report transmission problems. Logging all viewer information on our Customer Relationship Management Software. Maintain customer relations Resolving and responding to customer queries, complaints, comments and suggestions. Providing advice to callers about OpenView HD (OVHD) related issues. Promoting e and OVHD brand names and loyalty to the channel through excellent service delivery. Minimum Requirements: Matric Certificate A minimum of 1 years’ experience in a similar role Competency, Skills and Knowledge: Problem solving skills Planning skills Organising skills Decision-making skills Interpersonal skills Persuasiveness Communication skills Coping under pressure Conflict handling skills Computer literacy: MSO Word, Excel, Outlook, Powerpoint If you meet the minimum requirements, we look forward to hearing from you. Reporting to the Manager: Customer Care, your Key Performance Areas include:

Handling telephone correspondence

Receiving incoming viewer calls.

Ad-hoc monitoring of transmission of OVHD channels in order to pro-actively identify and report transmission problems.

Logging all viewer information on our Customer Relationship Management Software.

Maintain customer relations

Resolving and responding to customer queries, complaints, comments and suggestions.

Providing advice to callers about OpenView HD (OVHD) related issues.

Promoting e and OVHD brand names and loyalty to the channel through excellent service delivery.

Minimum Requirements:
Matric Certificate

A minimum of 1 years’ experience in a similar role

Competency, Skills and Knowledge:
Problem solving skills

Planning skills

Organising skills

Decision-making skills

Interpersonal skills

Persuasiveness

Communication skills

Coping under pressure

Conflict handling skills

Computer literacy: MSO Word, Excel, Outlook, Powerpoint

If you meet the minimum requirements, we look forward to hearing from you. Kindly submit the following to jobs@etv.co.za :

Your CV

A certified copy of your ID

A certified copy of your Qualifications

Completed Application Form

If you have not received a response within 14 days after the closing date of the advert, please accept that your application was unsuccessful.

CLOSING DATE 06 APR 2018

To apply for this job email your details to [email=//jobs@etv.co.za]jobs@etv.co.za[/email]

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