IT Intern (Cape Town Campus) - N/A07830

Code/Reference: N/A07830

Applications accepted until: 2018-05-18

Number of Openings 1

Campus/Business Unit:



Varsity College Cape Town

Direct Reporting Line:



Principal

Job Purpose:



Varsity College, an educational brand of The Independent Institute of Education (Pty) Ltd, is a private higher education institution.



The duties of the IT Intern include:



Lecture Room Support



First line support for computer and lecture venues

Ensure operational state of computer and lecture venues

Ensure neatness of computer and lecture venues

Daily checks of copiers, printers, motorised screens and projectors

Ensure operational state of wireless infrastructure

Hardware Support



Assisting user€™s with calls relating to Desktops and Laptops

Assisting user€™s with calls relating to photocopiers and printers

Installation of desktops, laptops, printers and other peripheral components

Setup projectors for the classrooms

Software Support



Installing relevant software for users

Ensuring software is kept updated

Assisting users with calls related to software (Microsoft Office etc€¦)

Administration of the software licensing

End User Training



Instruct users in use of hardware and software

Respond to queries related to hardware, software and system operation

Active Directory Account and Mailbox creation

Maintenance of HIPS



Diagnose problems with HIPS and campus connectivity

Administration of TMS (Telephone Management System and EWS (Broadsoft)

Administration and Documentation



Ensure calls are logged with the Service Desk for any IT related queries

Assist with administrative tasks

Updating the hardware or software asset register which includes asset disposal and asset transfer

Prepare and analyse photocopier and telephone reports

General



Ensure general neatness of the Server Room, ICT Office and ICT Storeroom

Manage and maintain the ICT equipment sign out / sign in process

Assessment Support



Administration and support of IT related tests and exams

Student AD Exam account administration, KIX script, preloads

Development



Shadow Senior ICT and ICT Support staff for further development

Assess and troubleshoot problems on servers

Competencies:



Competencies:



Problem Solving Skills

Computer Literacy and Systems application

Communication Skills

Time Management skills

Interpersonal skills

Education:

Minimum of Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N +

Work Experience: Not applicable as this is suited to a Graduate

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